Refund policy
📄 Refund & Return Policy
At BaoKids™, your satisfaction is our priority. We want you and your little ones to love our products!
🔄 Order Cancellations
To ensure your products reach you as soon as possible, we begin processing orders almost immediately.
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You may request a cancellation within 12 hours of purchase.
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Once this period has passed, your order is sent to our fulfillment center and can no longer be cancelled or modified.
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To request a cancellation, please contact us at hello@baokids.com.
⚠️ Damages & Issues
Please inspect your order upon arrival. If an item is defective, damaged, or you receive the wrong product:
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Contact us immediately at hello@baokids.com.
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Provide your order number and a clear photo of the damaged item and its original packaging.
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We will evaluate the issue and provide a free replacement or a full refund.
📦 Returns & Exchanges
To provide the best value and Free Shipping to our customers, we optimize our logistics globally.
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Please note that we do not accept returns for "change of mind" or incorrect selection once the order has been delivered.
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We strongly encourage you to review product descriptions and size charts carefully before completing your purchase.
🛡️ 30-Day Delivery Guarantee
Your trust is our priority. While most orders arrive within 7-14 business days, international logistics can occasionally face delays.
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If your order has not arrived within 30 business days of shipping, we will issue a full refund — no questions asked.
💰 Refund Process
Once your refund is approved, it will be automatically processed back to your original payment method within 5-10 business days. Please note that your bank or credit card company may require additional time to post the transaction to your account.
✉️ Contact Information
Trade Name: BaoKids™ Email: hello@baokids.com Address: 2601B W. 6th St, Wilmington, DE 19805, USA